Return and Refund Policy

At Express Your Ink, we are committed to ensuring your satisfaction with our premium Metal Wall Art. If you are not completely satisfied with your purchase, our Return and Refund Policy outlines the steps to make your experience seamless and worry-free.

1. Returns

We accept returns for both defective and non-defective products.

Eligibility for Returns:

  • Items must be in new and unused condition with all original packaging.
  • Returns must be initiated within 30 days of receiving the item.
  • Include your order confirmation or proof of purchase for a smooth process.

How to Return an Item:

  1. Contact us at support@expressyourink.shop to request a return.
  2. Ship the item to our return address:
    Express Your Ink
    392 Salem Rd, Union, NJ 07083, USA
  3. Once received, we will inspect the item and notify you of the approval or rejection of your return.

Return Shipping:

  • Customers are responsible for return shipping costs unless the product is defective or damaged upon arrival.

2. Exchanges

We accept exchanges for items that are:

  • Incorrectly shipped.
  • Damaged in transit.

To request an exchange:

3. Refunds

Refund Processing:

  • Approved refunds will be processed within 5 business days of receiving and inspecting the returned item.
  • Refunds will be issued to the original payment method used during checkout.

No Restocking Fees:

  • We do not charge restocking fees for returned items.

Refund Status:

  • If your refund is delayed, check with your bank or credit card provider, as processing times may vary.
  • If you need further assistance, contact us at support@expressyourink.shop.

4. Non-Refundable Items

The following items are not eligible for returns or refunds:

  • Items returned in a damaged or used condition (not caused by shipping).
  • Custom or personalized products unless defective or damaged.

5. Damaged or Defective Products

If your product arrives damaged or defective:

  • Contact us within 7 days of delivery at support@expressyourink.shop.
  • Provide photos of the damaged product and packaging for quick resolution.
  • We will either replace the item or issue a full refund.

6. Shipping Fees

  • Shipping Costs: Original shipping costs are non-refundable unless the return is due to a defective or damaged product.
  • Free Shipping: If your order included free shipping, no additional charges will be deducted from your refund.

7. How to Contact Us

If you have any questions about our Return and Refund Policy, don’t hesitate to reach out:

Thank you for choosing Express Your Ink. Your satisfaction is our priority, and we’re here to ensure that your experience with our Metal Wall Art is nothing short of excellent.